Norman is a firm believer that practical experience
is the best teacher. Through his hands-on approach
to training new team members, he hopes to shorten
the learning curve by exposing them to real life
situations, and employing them to use their
critical thinking skills, instead of relying on
simple textbook knowledge.
As a part of the team, meetings will be conducted once every two weeks. This builds a spirit of accountability, and keeps team members updated on each other’s progress, and motivated to do well to keep up with each other.
As the saying goes, there is wisdom in numbers. By gathering as a team every two weeks, agents can open up their struggles, or issues they have faced in the week to the group, so everyone can help to brainstorm solutions.
These meetings are also a time for everyone to gather together and bond as a team. Norman believes a team that is united is effective, and through these sessions he hopes to form a relationship with his team of agents that goes beyond just working colleagues.
Nothing brings a people together like food does. One of the team’s agenda for each meeting includes eating together, and catching up with each other.
A happy client makes a happy agent. Other than learning the technical skills required for the job, new team members will also gain soft skills, such as negotiating, and dealing with clients.
Having good communication skills will not only help them to gain confidence in handling clients but also an essential life skill for everyone to have. Norman will also share the soft skills that he has with the team to keep them up to date with the ever-changing landscape.
Just as learning how to negotiate with a client is a key communication skill that all property agents need to master, there are several different channels that agents can use to communicate with clients.
Telemarketing is a widely used mode of business communication, and is also a means of gaining new clients. All new team members will be trained in effective communication via telemarketing, and how to connect with, and attract clients through the phone.
One of the skills that new team members will acquire is how to go through the process of sealing a deal. The first step is to identify, understand, and cater to the different types of needs that clients have, when searching for a property.
The next step is to go through research on the types of houses that will best cater to the needs of the client, and how to choose from the wide pool of choices available on the market.